Issues Creating Your myDrugCosts Account

myDrugCosts Enterprise Plus:

Make sure you are entering all the following information EXACTLY as it appears on your insurance when verifying your myDrugCosts Enterprise Plus (myDrugCosts) account:

• First Name
• Last Name
• Zip Code
• Date of Birth

Common verification Issues:

• Your employer doesn't offer myDrugCosts access. To access myDrugCosts, your employer must subscribe to myDrugCosts. 
• You don't have employer-sponsored health insurance. myDrugCosts is available to all employees with health insurance through an employer that subscribes to myDrugCosts.
• If you have moved recently, your health plan provider might have your old address on file. If that is the case, enter that zip code, and you should be able to verify your account.
• The zip code on the verification page will be the zip code your insurance provider has on file (this is usually your home address zip code) and not the company's zip code.
• You mistyped the birth date. Note that if you are not the primary individual on the healthcare plan, this will be your birth date and not the primary individual's birth date.
• Incorrect Social Security Number (SSN). Note that this should be the Social Security Number of the primary individual on the healthcare plan. The primary individual is the employee who has health insurance through their employer. 
• Make sure you are using the last 6 digits of the primary individual's Social Security Number (no dash) that is associated with the healthcare plan.

You have 5 attempts to ensure that your information is entered correctly, after which you will be prevented from verifying your account for 24 hours.

If you are still having issues, please email us at support@mydrugcosts.com with your full name, email address, and employer name.