myDrugCosts

FAQs

• General

  • What is myDrugCosts?
  • What can I do with myDrugCosts?
  • What is the address of the myDrugCosts website for my company?
  • Who can use myDrugCosts?
  • Do I have to pay anything to use myDrugCosts?
  • If I’m already taking prescription drugs, how can I benefit from myDrugCosts?
  • If I don’t take any prescription drugs, how can I benefit from myDrugCosts?
  • Is myDrugCosts a pharmacy?
  • Do I need to send my prescription to myDrugCosts?
  • How is myDrugCosts different from other websites?

• Getting Started

  • How do I login to myDrugCosts?
  • How do I create a myDrugCosts account?
  • What are the minimum password requirements?
  • How do I verify my account?
  • Can a spouse use myDrugCosts?
  • Can a dependent use myDrugCosts?
  • Can I use myDrugCosts on my smartphone or tablet?
  • Can I use myDrugCosts on my computer?
  • How do I reset my password?
  • When I try to login I get a message “User name or password invalid”
  • I’m attempting to Verify my identity and my account has been locked for 24 hours, what should I do?
  • I’m attempting to verify my account and I continue to get an “Unable to Verify” message, What do I do?
  • Where is myDrugCosts on the Apple App Store or Google Play?
  • How do I put a myDrugCosts icon on my smartphone?

• Using myDrugCosts

  • myDrugCosts Demo
  • Search tips to easily find your medication
  • Why can’t I find a drug?
  • Can I track a list of drugs with myDrugCosts?
  • How do I see drugs on myDrugLists?
  • How do I add or remove a drug from myDrugLists?
  • What is the "Cash Price" shown in myDrugCosts
  • Why is the cost shown by myDrugCosts different from what I am quoted at the pharmacy?
  • How can I change my Plan? (available for companies with more than one healthcare plan)

• Rewards

  • Can I get the reward for a drug I’m getting through mail order?
  • Do I get to keep my reward if I stop taking the drug?
  • Do I get a reward if I do not stop taking the original drug?
  • What happens if I switch back to the original brand?
  • How long will it take to receive my Reward?
  • What is the form of the Reward?
  • How do I find Reward opportunities?
  • How do Rewards work?
  • What are myDrugCosts Rewards?

• Need More Help?

  • ★ Frequently Asked Questions (FAQ)
  • Have any questions?