Why is the cost shown by myDrugCosts different from what I am quoted at the pharmacy?

myDrugCosts uses an algorithm to estimate “Your Cost” for a variety of Ways to Save on your prescription drug plan.  While you can expect the cost shown in myDrugCosts to be very close to the actual price at the pharmacy, the pharmacy is the final authority on the cost of the drug. 

Here are a few troubleshooting tips if there is a price difference between myDrugCosts and the pharmacy:

  • If you are on an HSA plan, be sure you have checked the deductible box if you have met your deductible.
  • If you are on a PPO plan, myDrugCosts shows your copay for generic drugs. When the drug costs less than your copay, the pharmacy will charge you the lower amount.
  • If you are looking at a brand drug, be sure the pharmacy is quoting you the brand price, not the generic.

If you still think there is a difference in price, please email us at and let us know.


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